Teach your AI Staff with documents

Your AI Staff answers from what it knows. Out of the box that's your business profile, hours, and routes — but you can teach it much more by uploading documents it searches live during calls.

What to upload

• A menu or service list with descriptions ("what's in the Madras curry?")
• Policies: returns, cancellations, parking, house rules
• FAQs your staff answer every day

How to do it

1. Open your AI receptionist's settings in the dashboard.
2. Find the Documents section and click Upload document.
3. Upload a plain-text or Markdown file (.txt or .md, up to 10 MB).

That's it — no retraining step. On the next call, the AI can search the document when a caller asks something it covers, and answer in its own words.

Tips for good documents

• Write facts, not scripts — the AI phrases answers itself.
• One topic per section with a clear heading; the AI retrieves by meaning.
• Keep it truthful and current: the AI treats your document as ground truth and will say "I can't confirm that" for anything not covered.